Answers to the questions people actually email us about — billing, cancelling, refunds, how long we keep your audio, and what you can do with it. Every number on this page is read from the same constants the product itself enforces, so nothing here can silently drift out of sync with what happens in your account.
The free tier is free forever: 2,000 characters a day with no account, or 5,000 a day once you sign in, with 12 of the 66 voices available. Pro is $9.99 a month, $24.99 a quarter, or $59.99 a year, and unlocks every voice, the Long-Form Studio, the podcast generator, voice cloning and API access. A one-off $4.99 7-day pass also exists for a single project with no subscription attached. There is no credit card requirement on the free tier and no trial that converts silently.
Secure checkout via Stripe · Visa / Mastercard / Amex. Checkout runs on Stripe. Depending on your country, Stripe may display and charge the equivalent of the USD price in your local currency at the current exchange rate. Pro Monthly: Renews monthly until you cancel. Pro Quarterly: Renews every 3 months until you cancel. Pro Annual: Renews yearly until you cancel. The 7-day pass: One-time payment — no subscription, no auto-renewal.
Open your account page and choose Cancel subscription — it takes two clicks and there is no retention phone call. Your Pro access stays live until the end of the billing period you have already paid for; after that the account moves to the free plan. Nothing is deleted: your account, your saved presets and any voices you cloned stay exactly where they are, and re-subscribing later restores Pro access to the same account. You can also cancel directly in the Stripe billing portal from the same screen.
Yes, once. If you are cancelling because you are between projects, the cancel flow offers a one-month billing pause instead — we skip your next charge and restart billing a month later, and your account, presets and cloned voices stay put so there is nothing to set up again when you come back. The pause is one-time per account. If you would rather come back on demand, the $4.99 7-day pass covers a single project with no subscription.
14-day money-back guarantee on every paid plan and pass. Email support@infodriven.ae within 14 days of your first payment on any plan or pass and we refund it in full — no form, no reason required. We issue the refund within 5 business days of your request; your bank may take a further 5–10 business days to post it.
Generated audio files are automatically deleted after 24 hours on the free tier and 7 days on Pro. Treat every generated file as temporary. Download it as soon as you are happy with it — audio links are not guaranteed to persist, and we would rather you have the file on disk than rely on our storage.
A preview of the text you generate is stored as part of your generation history so you can find and replay past audio, and you can delete any single history entry yourself. Emailing support@infodriven.ae gets your whole account actioned within 30 days, which removes your generation history and stored audio.
You own the audio you generate. We do not claim rights over your content. No attribution is required — monetised YouTube videos, podcasts, audiobooks, courses, client deliverables and commercial apps are all in scope, with no per-project licence, no royalty and no seat count. Two honest caveats: some platforms impose their own AI-disclosure rules (YouTube's synthetic-content checkbox for realistic scenes and sensitive topics, or audiobook distributors requiring disclosure), and those are the platform's rules, not ours.
Yes, for audio you generate from a voice you were entitled to clone. You may only clone voices you own or hold explicit, documented permission for, confirmed by a one-time consent attestation, and every clip generated from a cloned voice carries an inaudible AudioSeal watermark embedded at synthesis time, before the file is written, which survives re-encoding.
2,000 characters a day without an account, or 5,000 a day once you're signed in, resetting daily. 12 voices from the catalogue of 66 across 9 languages, and up to 10,000 characters in a single request. Your very first generation as an anonymous visitor is always allowed regardless of length, so signing up never looks like a downgrade. The Long-Form Studio, the podcast generator beyond the daily short episode, and voice cloning are Pro-only.
Pro removes the daily character cap entirely and there is no per-generation credit system. The honest boundary is a fair-use ceiling of 10,000,000 characters a month, which exists so one automated pipeline cannot degrade the service for everyone else — no normal creator workload approaches it. The per-request cap on Pro is 50,000 characters; cloned voices generate synchronously up to 2,000 characters, with longer cloned scripts running as background jobs; Arabic voices generate synchronously up to 12,000 characters. Pro tickets answered first — same-day on weekdays.
Yes, on Pro: an OpenAI-compatible speech endpoint at /api/v1/audio/speech authenticated with a Bearer API key, so most OpenAI TTS integrations migrate by changing the base URL and the key. There is also an MCP server for calling EasyVoice directly from an AI agent.
Email support — we reply within 24 hours on weekdays. Pro tickets answered first — same-day on weekdays.